1. Introduction & General Terms
- What information Dike & Son may collect about you;
- How Dike & Son will use information we collect about you;
- When Dike & Son may use your details to contact you;
- Whether Dike & Son will disclose your details to anyone else;
- Your choices regarding the personal information you provide to us;
2. Who are we
Dike & Son is a family-run independent supermarket and deli based in Stalbridge, north Dorset.
3. What information will Dike & Son collect about me
When you participate in, access or sign up to any of Dike & Sons services, activities or online content, such as newsletters, competitions, online voting, or telephone or text Dike & Son we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, depending on the activity.
By submitting your details, you enable Dike & Son (and where applicable its contractors) to provide you with the services, activities or online content you select.
Please note that sometimes we will require you to provide additional personal information (e.g. if you are sending in a photograph or recipe, or if you are entering a competition). When we do this we will provide further information as to why we are collecting your information and how we will use it.
4. How will Dike & Son use the information it collects about me
Dike & Son will use your personal information for a number of purposes including the following:
to provide our services, activities or online content and to deal with your requests and enquiries;
for "service administration purposes", which means that Dike & Son may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);
- To contact you about a submission you have made, including any content you provide;
- To provide you with information about our services, activities or online content;
- To use IP addresses to identify the location of users, to block disruptive use, or to establish the number of visits;
- To analyse and improve the services offered on our website;
- To provide you with the most user-friendly navigation experience. Dike & Son may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
Where Dike & Son proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
5. When will Dike & Son contact me
Dike & Son may contact you:
- In relation to any service, activity or online content you have signed up for in order to ensure that Dike & Son can deliver the services to you;
- In relation to any correspondence we receive from you or any comment or complaint you make about our products or services;
- In relation to any contribution you have submitted to Dike & Son, e.g. on Dike & Son message boards or via text or voicemail message;
- To invite you to participate in surveys about Dike & Son services (participation is always voluntary).
6. Will I be contacted for marketing purposes
Dike & Son will only use your information for marketing purposes, or to promote new services, activities or online content where you have agreed to this.
7. Will Dike & Son share my personal information with anyone else
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in section 8 below. Generally, we will only use your information within Dike & Son. However, sometimes Dike & Son uses third parties (such as our web developers) to process your information on our behalf. Dike & Son requires these third parties to comply strictly with its instructions and Dike & Son requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
8. Offensive or inappropriate content on our website
If you post or send offensive, inappropriate or objectionable content anywhere on our website, or otherwise engage in any disruptive behaviour on any element of our online presence, Dike & Son may use your personal information to stop such behaviour.
Where Dike & Son reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), Dike & Son may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.
9. What if I am a user aged 18 or under
If you are aged 18 or under, please get your parent/guardian's permission before you provide any personal information to Dike & Son. Users without this consent are not allowed to provide us with personal information.
10. How long will Dike & Son keep my personal information
We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you unsubscribe your account is deleted. CHECK THIS
Where you contribute material to Dike & Son we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.
11. Can I find out what personal information Dike & Son holds about me
Under the Data Protection Act you have the right to request a copy of the personal information Dike & Son holds about you and to have any inaccuracies corrected. (We require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.
12. Cookies Policy - Information Dike & Son collects from you
a. What is a cookie
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
On our website, cookies record information about your online preferences and allow us to tailor our websites to your interests.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our Community Links page, we might find this out from your cookie and highlight community information on your second and subsequent visits. All third parties are strictly required not to use any information for their own business or other purposes.
c. Third Party Cookies in embedded content on Dike & Son pages
Please note that during your visits to our website you may notice some cookies that are not related to Dike & Son. If you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. Dike & Son does not control the dissemination of these cookies. You should check the third party websites for more information about these.
d. How to reject cookies
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
It is important to note that if you change your settings and block certain cookies, this means that certain personalised features cannot then be provided and accordingly you may not be able to take full advantage of all of the websites features.
Last updated: June 2012